# Help Center

First, thank you very much for your purchase or your interest in our product. After purchase, you can request support at [**https://king.ticksy.com/**](https://king.ticksy.com/). Our support and technical team are always ready to help you!

Please note the following points before opening a ticket:

1. In most cases, you will receive an answer within **24 hours**, this can be extended to **48 hours** during **the weekends** or **national holidays**, but we try always to be as responsive as possible.
2. Our working time: **8:00 AM → 6:00 PM and Monday - Friday (GMT+7)**
3. Provide access to your **WordPress site** & **FTP** in the ticket will speed up the process. 
4. Giving details, screenshots, and videos to explain your problem will help us solve your problem faster.
5. If any support ticket has no response from you for **7 days**, it will close automatically. If you need more assistance, you can create another ticket.
6. Be polite and patient; we love what we do.